What happens when a wagon isn't found?
A failed query is free — nothing comes off your balance. The reason is clearly shown: wrong number, wagon not in registry, or your delegation doesn't cover this wagon.
How does access to a partner company's data work?
Signed power of attorney — our admin reviews and activates. You set the scope and expiry yourself. Cancel anytime — one click, with the log preserved historically.
Can we integrate with our TMS / ERP?
REST API + per-key logging. Documentation as live reference and OpenAPI specification. Rate limits are clear, billing is per-request — same as via the UI.
What data do you store about my company?
Public data from the registry (name, code, address, director) + your signed documents + a log of every action. Legal retention — 5 years. Deletion on request — possible.
What happens when an account is closed?
Unspent balance is returned via bank transfer. Financial logs are preserved per legal requirements. Other data — deletable on your request.
Do you have an SLA?
Current numbers: 99.7% uptime over 90 days, 1.8s average response time. Full SLA contract — on request, for volume customers. We hold off on more specific commitments until we have a year of monitoring behind us.